Privacy Policy

Welcome to Lolly Spins. This Privacy Policy outlines how Lolly Spins collects, uses, processes, and protects your personal information when you use our website and services. We are committed to safeguarding your privacy and ensuring the security of your data. By accessing or using Lolly Spins, you agree to the terms of this Privacy Policy. Please read it carefully to understand our practices regarding your data.

We collect various types of information to provide and improve our services to you. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, postal address, email address, phone number, and identification documents (such as passport or driver's license) required for identity verification and "Know Your Customer" (KYC) procedures.
• Financial Information: Details related to your payment methods, such as credit/debit card numbers (though we do not store full card numbers), bank account information, and transaction history.
• Account Information: Your username, password (encrypted), and account preferences.
• Usage Data: Information about how you interact with Lolly Spins, including your betting history, game play, login times, pages viewed, and other activity on our platform.
• Technical Data: Your IP address, browser type and version, operating system, device type, and other diagnostic data.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and customer support interactions.

Lolly Spins uses the collected information for several purposes:

• To Provide and Maintain Our Services: This includes managing your account, processing your transactions, and allowing you to participate in games.
• For Security and Verification: To verify your identity, prevent fraud, money laundering, and other illegal activities, and ensure compliance with our licensing obligations.
• To Improve Our Services: We use data to understand how our services are used, identify areas for improvement, and develop new features.
• For Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• For Marketing and Promotions: To send you information about promotions, bonuses, and new games that may be of interest to you, where you have consented to receive such communications. You can opt out of marketing communications at any time.
• To Comply with Legal and Regulatory Obligations: To meet requirements imposed by our licensing authority and other applicable laws.
• For Research and Analytics: To perform internal research and analysis to understand player behaviour and market trends.

Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the information we collect and the specific context in which we collect it. Lolly Spins processes your personal data on the following bases:

• Performance of a Contract: When processing is necessary for the performance of a contract to which you are a party, such as our Terms and Conditions.
• Legal Obligation: When processing is necessary for compliance with a legal obligation to which Lolly Spins is subject, including anti-money laundering and responsible gambling regulations.
• Legitimate Interests: When processing is necessary for our legitimate interests, provided that these interests do not override your fundamental rights and freedoms. This includes purposes such as improving our services, preventing fraud, and ensuring network security.
• Consent: In some cases, we may rely on your explicit consent for specific processing activities, particularly for marketing communications. You have the right to withdraw your consent at any time.

Lolly Spins may share your personal information with third parties in the following circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, identity verification services, IT and hosting providers, and customer support platforms. These providers are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Authorities: We may disclose your information to government bodies, regulatory authorities, or law enforcement agencies when required by law, to comply with a court order, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Affiliates and Business Partners: With our corporate affiliates or business partners for purposes consistent with this Privacy Policy, such as for joint promotions or service offerings, where legally permissible.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

We do not sell your personal data to third parties for their independent marketing purposes.

Lolly Spins implements robust technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, firewalls, secure server infrastructure, and regular security audits. Access to your personal data is restricted to authorised personnel who have a legitimate business need to access it. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data under certain circumstances, particularly where processing is based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority regarding our processing of your personal data.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable data protection laws.

Lolly Spins uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, understand how you interact with our services, and deliver relevant content. You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of Lolly Spins.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically includes the duration of your active account with Lolly Spins and for a further period as mandated by our licensing authority and anti-money laundering regulations, which can extend up to five years after account closure. We also retain data to resolve disputes, enforce our agreements, and protect our legitimate interests. When your personal data is no longer required, we will securely delete or anonymise it.

Your information, including personal data, may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. By using Lolly Spins, you consent to this transfer. We ensure that any international transfers of personal data are conducted in compliance with applicable data protection laws, using appropriate safeguards such as standard contractual clauses approved by relevant authorities.

Lolly Spins is not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us.

Lolly Spins may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of our services after such modifications constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact our Data Protection Officer:

• By Email: [email protected]
• By Post: [Please use our customer support email for initial contact, and we will provide a postal address if necessary for specific requests.]